Privacy Policy

This Privacy Policy explains how Keen Roofing Inc. ("Keen Roofing," "we," "us," or "our") handles personal information when you visit keenroofing.ca, call us, email us, book an inspection, request a quote, or hire us for residential or commercial roofing work in Ontario.

We take privacy seriously. We collect only what we need to serve you well, and we do not sell your personal information.

Depending on how you contact us, we may collect:

• Name, phone number, email address, and property address
• Details about your roofing project, preferred service, and photos you upload
• Messages you send through our website forms or email
• Basic technical data such as browser type, device type, and pages visited
• Analytics information through Google Analytics (measurement ID G-JMRB4KVLJZ), which helps us understand how people use our site

We do not ask for Social Insurance Numbers, full payment card details through the website, or other sensitive information online. Payment details for completed work are handled through secure, agreed payment methods outside the public website forms.

We use personal information to:

• Respond to quote requests and schedule free inspections
• Prepare estimates, contracts, invoices, and project communications
• Provide roofing services, warranty support, and emergency response
• Improve our website, forms, and customer experience
• Meet legal, insurance, and accounting requirements

If you opt in to receive updates, we may send service reminders or helpful roofing tips. You can ask us to stop marketing messages at any time.

We share personal information only when needed to run the business or when the law requires it. That may include:

• Service providers who help us with forms, hosting, analytics, or communications
• Insurance companies or adjusters when you ask us to support a claim
• Legal or regulatory authorities when we are required to disclose information

We do not sell customer lists or rent your contact details to third-party marketers.

Our website uses cookies and similar tools, including Google Analytics, to understand traffic and improve the site. You can control cookies through your browser settings. For more detail, read our Cookie Policy.

We keep project and customer records as long as needed for service, warranty follow-up, accounting, and legal obligations. Inquiry records that do not become projects are kept for a shorter period, then deleted or anonymized when no longer needed.

We use reasonable administrative and technical safeguards to protect personal information. No internet transmission is perfectly secure, so please avoid sending highly sensitive documents through unsecured channels when possible.

You may ask us to:

• Confirm what personal information we hold about you
• Correct inaccurate contact details
• Remove you from marketing lists
• Delete inquiry information where we are not required to keep it

To make a request, email estimate@keenroofing.ca or call (437) 236-3045. We will respond within a reasonable time.

Our website and services are intended for adults making decisions about property maintenance and construction. We do not knowingly collect personal information from children.

We may update this Privacy Policy as our practices or legal requirements change. The "Last updated" date at the top of the page will reflect the latest version.

Keen Roofing Inc.
Toronto, Ontario, Canada
Email: estimate@keenroofing.ca
Phone: (437) 236-3045